Money-back guarantee

Big changes start with small steps! For example, in your kitchen enjoying a cup of the finest coffee, conveniently made using a capsule, but 100% compostable…

Are you curious to find out how it works? Then try out CoffeeB free at your leisure for 30 days and send us the machine back if you do not like it. To help you decide which of the numerous coffee varieties you like best, you'll receive a Discovery Set containing coffee balls in various blends along with the device.*

*The value of the Discovery Set (CHF 50) will not be refunded if the CoffeeB device is returned

Here's how the "money-back guarantee" works

Step 1

Check the conditions of participation to see whether you are eligible.

The promotion is only valid for machines with a purchase price of at least CHF 129.90, which were purchased by the 2nd November 2023 at https:/www.coffeeb.com/en-ch in Switzerland.

The trial period for the device is limited to 30 days. Any return must occur within the prescribed period of 30 days of the date of purchase. Any returned device that is received after expiry of this period will no longer qualify and will be sent back to the buyer at his/her cost.

Step 2

First register your return with us by sending an email to [email protected] with the subject “money back guarantee”. Also include the registration number of your CoffeeB device in the email. Our customer service will then send you a return label. Send us your coffee machine (clean & dry device) in the original packaging along with all accessories provided, the purchase receipt, including the completed return slip.

You can find it here.

Step 3

Once the returned CoffeeB coffee machine has reached our warehouse, we shall refund the purchase price to you less the welcome bonus (CoffeeB Starter-Set/CHF 50) and return fees (CHF 8.25) within 4 to 6 weeks to the respective means of payment.

Step 4

If the trial has convinced you, and you wish to keep your CoffeeB Globe, then you will receive a personal voucher code by e-mail within 10 days after the end of the trial period, enabling you to purchase CoffeeB Coffee Balls worth CHF 50.–, only redeemable in the CoffeeB web store against orders placed by 31.3.2024 and not cumulative with other Coffee Balls offers.

Conditions of participation

Delica offers all end customers the opportunity to purchase a CoffeeB coffee machine via coffeeb.com/en-ch in Switzerland by 2.11.2023 (the date of delivery applies) and to test it for up to 30 days. Delica will refund the purchase price to any customer who is not satisfied with the device.
The special offer is organised by Delica AG, Hafenstrasse 120, 4127 Birsfelden.
Delica reserves the right to refuse to accept any return if it is apparent that the device has been used improperly.
The special offer is only available in the event that the CoffeeB coffee machine was purchased on the CoffeeB online shop, via coffeeb.com/en-ch (Switzerland). Machines purchased elsewhere do not qualify for the promotion.
The costs of return shipment will not be reimbursed.
The money-back guarantee is limited to one device per household over the period covered by the special offer.
The CoffeeB coffee machine must be properly cleaned before being sent back: the water tank and collection container must be emptied and cleaned. The device must be returned complete with all accessories and in the original box, including all packaging material, along with the purchase receipt to the address given on the return slip.
After the customer data have been verified and the receipt has been examined, the amount paid for the purchase – up to a maximum amount corresponding to the recommended retail price, and after deducting CHF 50 for the Discovery Set and CHF 8.25 return fee – will be refunded within 4 to 6 weeks of receipt of the returned device to the Swiss bank account indicated by the customer. The customer's personal data will not be shared with any third party that is not involved in the processing of the special offer.
Delica AG reserves the right to change the special offer or to withdraw it before the expiry date indicated. Swiss law applies. There is no right of appeal.